Returns Policy

Returns, Exchanges & Cancellations

How to Return your Order:

We gladly accept returns, exchanges and cancellations.

To return your item, firstly, please contact us within 30 days of the delivery of your order. Then print your free Royal Mail Tracked48 return label here. Please include the delivery note that you received with your order, and write on it the reason for the return.

Conditions of Return:

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Returns Address:

Alex Prevost
E-PickPack Ltd
Unit 12 March Place
Gatehouse Industrial Area
HP19 8UG

Non Returnable items:

Custom-made/personalised orders can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, can't be returned. 

Questions about your order?

Please contact us if you have any problems with your order.